Service & Support
Product guidance, installation planning and maintenance support—all starting with your application.
The right help. At the right stage.
Whether you are choosing a screen or reviewing an existing installation, start with the information that moves your project forward.
Product & project guidance
Discuss the environment, viewing distance and screen layout to narrow down your options.
- Application and pixel pitch considerations
- Cabinet layout and access requirements
- Project specification review
Installation preparation
Bring the display, site conditions and control system together in one coordinated plan.
- Model-specific document requests
- Signal and control-system planning
- Commissioning questions
Maintenance & after-sales
Share what you are seeing so the support discussion starts with the relevant details.
- Issue review and troubleshooting enquiries
- Spare-part compatibility checks
- Service and warranty enquiries
The complete picture. Down to the details.
A display is part of a larger installation. Share your site drawings and equipment details before confirming the configuration.
Screen dimensions, mounting position, viewing distance and service access.
Controller model, content source and the intended signal workflow.
Agree the documentation, setup guidance and support scope for your order.
Good support starts with the right information.
A clear description helps separate display, signal and configuration questions. Include the product model and a full-screen photo, then add a close-up of the affected area.
Share the cabinet or module label and the original order reference. Compatibility, availability and service terms need to be confirmed for your specific product.
From a question to an action plan.
One clear conversation, with the relevant product and project details in view.
Share the details
Tell us the model, order reference and what you need help with.
Review the situation
Provide photos, video and system information where available.
Agree the next step
Confirm the guidance, parts or service arrangements that apply.
Check the outcome
Share the result and any remaining questions to continue the review.
Service questions, answered.
What should I include in a support request?
Include the product model, order reference if available, installation location and a description of the issue. Photos or short videos can help show what is happening.
Can I request manuals or setup documents?
Yes. Tell us which product and controller you are using so we can discuss the relevant documents and their availability.
How do I check warranty coverage?
Share your order information and the issue you have encountered. Coverage, exclusions and service arrangements depend on the terms agreed for your order.
Is on-site support included?
On-site work, remote guidance, travel and installation responsibilities should be confirmed in the project scope. Contact us to discuss your location and requirements.
Let’s work through it.
Send your product and project details to start a support enquiry.
- Product model / order reference
- Site location and installation type
- Description, photos or video
- Controller and software information