JIC-as / SERVICE REQUEST

After-Sales Service

Review the service arrangements and tell us where support is needed.

PLEASE READ BEFORE REQUESTING SERVICE

Repair service arrangements

USD 200

/ day

Chargeable repair service · Standard 8-hour working day

Meals & accommodation

The local customer must provide daily meals and accommodation for all repair personnel throughout the service period.

Address & local transport

Once the repair service is confirmed, please confirm the service address and provide local transport routes and directions.

Working hours & cooperation

Chargeable repair service is USD 200 per day, based on a normal 8-hour working day. Please cooperate with our engineers when assistance is needed.

Provide the customer and service-location details.

Company name

Contact name

Contact email

Contact phone / WhatsApp

Service address

Select the services you need.

Select the applicable warranty status.

Under Warranty — Free of Charge Out of Warranty — Chargeable To Be Confirmed

Enter the affected quantity for each fault type. Leave it at 0 if not applicable.

Dead LED / Lamp Issue

Physical Damage

Moisture Damage

Color Streaks

Color Blocks

IC Failure

Submit your contact details, service requirements and fault information together.

Video guides for your service reference.